Responsible Gaming

Setting Deposit Limits
We impose maximum default limits on deposits into your account, namely:
£1000 per day
£5000 per week, and
£10000 per month
Should you wish to alter these please contact us via email at We will seek to action your requested limits as soon as your request is received, and read. You will receive confirmation of your new limits via email. You will be able to lift these limits but this will be permitted only after the expiry of a 24 hour cooling off period.

Self Exclusion
If you are concerned that your gambling is out of control, you also have the right to exclude yourself from the games and you may do so by sending an e-mail to us at with your instructions as to how long you wish the account to be inaccessible. We will seek to action this as soon as a request has been received and read by us. We will be unable to lift the block on access during the excluded period. If you wish to simply close the account and allow yourself the option to reopen it at a later unspecified date, please request a simple ‘account closure’.

Problem Gambling
Gambling is a form of entertainment and should, above all, be a fun activity. Bingo is one of the least addictive forms of gambling. However we do understand that for some people problem gambling does negatively impact their lives and the lives of those around them.

Your Balance
Our site is not subject to financial regulation and thus players storing excess funds in their account do so entirely at their own risk. In any event, please be advised that funds standing to your credit shall at all times be held by us in a segregated account distinct from any other funds. For further information on risks associated with segregation of player funds please visit AGCC’s website:

Keeping Your Account Secure
To prevent unauthorised access to your account, please keep your username and password secure and private. Log out when you finish playing and if you’re concerned someone may know your password, please change it immediately. You may wish to make a note of your balances when you log out to act as a further check that no one has accessed your account without authorisation in your absence. It is your responsibility to keep your login details secure and if your account is compromised, you will not be reimbursed for any funds spent.

Do You Have A Gambling Problem?
Do you stay away from work to gamble?
When you run out of money while playing, do you feel lost and in despair, and feel the need to gamble again as soon as possible?
Do you gamble until your very last penny is gone, even the bus fare home or the cost of a cup of tea?
Have you lied or stolen just to get money to gamble or to pay gambling debts?
Are you reluctant to spend ‘gambling money’ on anything else?
Have you lost interest in your family and friends?
Do you feel depressed or suicidal because of your gambling?

If you have answered yes to any of the above questions then you may have developed a gambling problem.

If you think you may have a gambling problem, you may want to contact the following organisations for help:
Gamcare (, the UK’s leading problem gambling charity
Gamblers Anonymous
Empire Bingo does everything within its power to ensure that there is no underage gambling on the site. As such, we assist our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view:
Net Nanny
If you have a complaint, please do not hesitate to contact our customer support team via email or telephone. If we cannot resolve your complaint, you have the right to lodge a complaint over any decision taken by us with the Alderney Gambling Control Commission. Their website is located at